Changing Your Negative To A Positive

Can Your Negative Actually be a Positive?

Some very smart thinking from the SoundAdvice newsletter and Michelle@clearskyradio.com

“Once consumers have perceptions about you or your business, positive or negative, changing those perceptions can be a monumental task.

A marketing consultant we work with to help our advertisers get better results, suggests that consumers are stubborn and difficult to change, but he offers this strategy. “Rather than trying to change your prospects’ minds, learn what they think about you and use that image as ‘your natural ace’.  Don’t try to change the hand you’ve been dealt.  Look for ways to play that hand and win”, he suggests.

As an example, the consultant tells of an actual incident when he was challenged to help a Canadian fiberglass helmet manufacturer market a new line of motorcycle helmets in the U.S. The well-planned launch of their U.S. marketing drive began with an introduction to sporting goods retailers at the largest sporting goods trade show in Chicago. But much to the manufacturer’s dismay, and in spite of their expensive exhibit and discount pricing, the retailers at the show had little or no interest in the Canadian company’s motorcycle helmets.

While strolling through the trade show, our consultant overheard two retailers joking about the Canadian fiberglass company. One of the retailers asked the other, “Did you see those Canadians trying to sell motorcycle helmets?” The other laughed and said, “Yes. What the heck does someone who lives in an igloo know about motorcycle helmets?”.
This was a eureka moment.  Although the manufacturer returned to Canada at the end of the show with no orders, he had uncovered the natural ace that would make them overwhelmingly successful the following year.

Their prospects’ perceptions were that Canada was a cold and frozen north. The following year the company returned to the Chicago show selling snowmobile helmets instead of motorcycle helmets. They had to add to their production line to handle the flurry of orders!

You see, it doesn’t matter what YOU think you’re good at.  All that matters is what your prospects and customers will believe you are good at! In marketing, perception becomes reality.
Marketing guru Roy Williams puts it best when he says, “The business owner is uniquely unqualified to see his company or his product objectively.  He is on the inside looking out, trying to describe himself to a person on the outside looking in. It’s hard to read the label when you’re inside the bottle”.

 

 

Bye for now…

Colette

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Filed under advertising, business, Customer Service, EWI, sales, Uncategorized

Summer Cruisin…

Some tips to make your summer travel trouble free from Volkswagen Lethbridge and Erin Walter…

“Are you getting the best performance from your vehicle?

If not, consider these 9 tips:

  • Avoid air conditioning when possible. However, when driving at higher speeds, having your windows open also creates drag.
  • Don’t throttle the gas or brake pedal! Sudden starts or stops use more gas than gradual changes in speed.
  • Don’t idle for too long. Turn off the engine if you anticipate a lengthy wait.
  • Limit car warm-ups in winter.
  • Clear out the trunk. More weight equals more drag.
  • Avoid high speeds. We know this is almost impossible to resist but you can improve your gas mileage by up to 15 percent driving at 55 mph rather than 65 mph.
  • Use overdrive. If your car is equipped with overdrive gearing use it as soon as your speed is high enough.
  • Use cruise control. Maintaining a constant speed is ideal for improving your gas mileage.”

Happy trails to you….

Colette

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Building Confidence in Your Speaking Ability

Here, from Ragan.com an article on delivering a great presentation in front of an intimidating audience:

12 keys to delivering a killer presentation

Don’t neglect a crucial part of your duties to yourself and your audience as a professional speaker with a message worth hearing.

By Olivia Mitchell | Posted: July 1, 2011

Having to deliver a presentation to people who are older than you, more important than you or more of an expert than you, can make you doubt yourself. To look more credible and authoritative, do the opposite of what a person lacking in confidence would do. Typically, they would:

  • compare themselves unfavorably to other people
  • be shy about meeting people
  • stand behind a lectern or as far away as they can from the audience
  • stand stiff and frozen or move in a fidgety, uncontrolled way
  • not look anybody in the eye or shift quickly from person to person
  • rush through their presentation as quickly as possible.

Here are some tips to help you do the opposite and look credible and authoritative:

1. Focus on what you know

Don’t compare yourself with people in the audience who may know more than you. There’s always the potential for other people to know more about a topic than you, so this is a losing battle. Focus on why you’ve been asked to speak – your expertise or knowledge. For more on speaking to experts, see this post The four secrets to speaking with experts in the room.

2. Chat to the VIPs

Behave as if you’re the host or hostess of a party. Welcome people as they come in, and make a point of chatting to people whom you perceive as important or whom you find intimidating. This will turn them into human beings in your eyes, rather than objects of awe. And that will make it easier for you when you start your presentation. You’ll also build your credibility in their eyes.

3. Have someone else introduce you

Find someone that your audience respects to introduce you. This has two benefits:

  • Someone else, rather than you, talking about your expertise and qualifications will establish your credibility more effectively.
  • Listening to the credibility-building introduction just before you get up to speak will give you a confidence boost.

However, you should write the introduction for them. For more on how to do this, read this post: “”How to establish your credibility without bragging.”" In it, I outline the research showing it’s more effective to have someone else introduce you and also guide you through writing the introduction. Denise Graveline also has great advice on establishing your credibility before you start your presentation: “How do I establish credibility as a speaker when my age and looks work against me?”

4. Claim your space

Start your presentation with a black slide. Stand at the center of the stage, close to the audience. This is the most powerful position to talk from. By standing in this position, with no distracting slide, you’ll look confident and credible.

5. Stand square

Whenever you’re standing still, stand square to the audience with your feet slightly apart. If you’re presenting with PowerPoint, beware the “PowerPoint angle” – that’s when the presenter stands with their body permanently angled toward the screen.

6. Own the stage

Don’t stand still all of the time; move around the stage as if you own it. For example, move toward the person you’re talking to. Move to the screen when you want to point something out.  Moving has multiple benefits:

  • It makes you look confident.
  • It helps dissipate your nervous energy.
  • The large movements cover up the small movements (ie: shaking).

For more ideas on moving such as mapping your structure, showing a time line, and picking a storytelling spot, check out this post: 9 ways to use space in your presentation

7. Keep your hands apart

Clasping your hands together looks like pleading and also stops you from gesturing. Gesturing is a natural part of speaking, so if you just keep your hands apart they will naturally start to gesture to support your points.

8. Finish your sentences

Does the pitch of your voice goes up at the end of a sentence, as if you were asking a question? This makes you sound as if you’re asking for approval and makes you seem less authoritative. The reason for this problem—called a high rising terminal or uptalk—may be because you’re thinking of what you want to say next and so you’re not focusing on finishing your current sentence. The way to get rid of the high rising terminal is to consciously finish each sentence. Your voice will automatically come down in pitch, and you will sound more authoritative.

9. Make eye connection

Instead of eye contact, make eye connection. Eye contact has you flitting between people. That’s less authoritative. Making eye connection means speaking to a person until you have made a genuine connection with them. Holding of your eye contact in this way will make you look more authoritative.

10. Chunk

Authoritative speakers often talk in a style of speaking I call “chunking”. They speak in short bursts of words with silence in between. A chunk of words can be a phrase or a short sentence. A benefit of chunking is that you’ll stop using filler words such as um’s and ah’s.

11. Take your time

Don’t rush through your presentation. Rushing looks like you just want to get off the stage as quickly as possible—which might be true, but don’t let the audience see that! Think of getting your message through, not just getting through your message. Taking your time is not the same as going slowly. Don’t slow down—you’ll lose energy. Instead, chunk.

12. Appreciate the applause

Don’t run away as soon as you’re done!

Olivia Mitchell blogs at Speaking about Presenting.

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Filed under adult learning, Best Practices, business, Clarity, Public Speaking, writing

The Real Threat Comes From Within

From Delancey Place comes the most fascinating tidbits of information…

Earthquakes in the Center of America

In today’s excerpt – in 1811-1812, a series of earthquakes known as the New Madrid Earthquakes rocked the Mississippi Valley, reaching a level some estimate as 7.5 to 8.0 on the Richter Scale. These earthquakes remain the most powerful earthquakes ever to hit the eastern United States. There are estimates that the earthquakes were felt strongly over roughly 130,000 square kilometers (50,000 square miles), and moderately across nearly 3 million square kilometers (1 million square miles). The historic 1906 San Francisco earthquake, by comparison, was felt moderately over roughly 16,000 square kilometers (6,000 square miles). Though some feel the chances of recurrence are slight, the zone remains active today. In a report filed in November 2008, The U.S. Federal Emergency Management Agency warned that a serious earthquake in the New Madrid Seismic Zone could result in “the highest economic losses due to a natural disaster in the United States,” further predicting “widespread and catastrophic” damage across Alabama, Arkansas, Illinois, Indiana, Kentucky, Mississippi, Missouri and particularly Tennessee:

“Between December 16, 1811, and late April 1812, a series of devastating earthquakes shook the Mississippi Valley and beyond when more than two thousand tremors, some of Old Testament proportions, rocked the land. Eventually the quakes were called the New Madrid Earthquakes because tiny New Madrid, in the boot-heel region of what was to be named Missouri, was the village closest to the epicenter. It was estimated that the tremors affected more than a million and a half square miles, making whole towns disappear, swallowing up untold numbers of people, and even causing the Mississippi to reverse course and flow backward for several hours. Between the shocks, people heard the moans of the dying, the bleating of animals, and the screeching of birds. The air was clogged with a thick vapor that smelled like sulfur. Dazed survivors of the initial tremors believed the end of the earth had come and the gates of hell were opening.

“The earthquakes were so powerful that they were felt by people in all directions – in New York, New Orleans, Canada, and on the western fringes of the Missouri River. President James Madison claimed that he was tossed from his bed in Washington by the initial shock. It was said that the catastrophic quakes stopped clocks in Boston and set bells ringing in Virginia.”

“The earthquakes created a remarkable lake, twenty-five miles long and from one-half to eight miles in width on the Tennessee side of the Mississippi River. Later named Reelfoot Lake, this body of water sat untouched for many years after Chickasaw Indians and the few white settlers living there vanished due to the many quakes. During that time the area became a paradise for hunters and fishermen; it would later become known as ‘the land of the shakes.’ “

Author: Michael Wallis
Title: David Crockett
Publisher: Norton
Date: Copyright 2011 by Michael Wallis
Pages: 101-102

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Filed under adult learning, Geography, Natural Disasters, Uncategorized, writing

One, Two, Three…

Three Tips To Turn around A Bad Week from Carla Reiger

Three tips for shifting your state of mind  

by Carla Reiger

1.   Ask  “What’s going right?”: If you find yourself in a situation in which you are dwelling on everything that is going wrong, try asking yourself, “What’s going right?” It’s the little actions like this over time that switch your default way of viewing life. In this particular situation, I thought to myself, didn’t about 1000 things need to go right to get me in a hurtling metal tube from Toronto to Vancouver safely? It’s only the skywalk that’s stuck, I’m actually quite grateful about that.

2.    “What’s good about this situation?”: Another trick is to ask yourself, “What’s good about this situation?” So, I thought, “Great! I get to read my book for an extra 15 minutes.” And so I just sat back, relaxed and enjoyed the found time.

3.    Memory Imprint Journal:  If you let yourself get annoyed by the small things, which I always used to do, you won’t have any reserves for the bigger things. The good news is that you can train your brain to stay calm, centered and creative no matter what is going on. But it has to move from theoretical understanding to actual understanding. The way you know it’s become actual understanding is that it has gone on auto pilot and you are just naturally acting that way. The only way to train your brain to go on autopilot with anything is to have a regular habit that directs your mind to practice this skill on a regular basis. 

To that end, you might want to try the Memory Imprint Journal. This is simply a journal you fill out every day for 30 days just before going to bed at night. It takes about 5 minutes. You write down three good memories from the day. These could be big or small events. For example, going to lunch with colleagues and reliving the great hockey game you saw the night before. Or, finally figuring out how to use a certain function on your computer. Or, the fact that you landed a sale that day. If you write them down like this you are actually photographing those memories so that they go into the long-term memory. Research shows that 20-30 practices of a new action will make it go on auto-pilot. This is a way to balance out a tendency you might have to mainly focus on negative experiences.

- Bye for now…

Colette

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Filed under adult learning, Best Practices, brain pathways, business, learning, Life's Lessons, Motivation, Personal Wellness, philosophy

Forbes: The New Entrepreneurs

Young Entrepreneurs Forbes profile

Cool! Check out these 16 under-age entrepreneurs as compiled by Forbes:

http://www.forbes.com/2011/05/05/grade-school-entrepreneurs.html

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Boards; Best Practices From McKinsey Quarterly

A welcome discussion from McKinsey Quarterly on getting real buy-in and cohesion on Boards:

When best practice isn’t enough

Many boards have improved their structures and processes. But to become truly effective stewards of their companies, they must also instill the right mind-set and boardroom dynamics.

JUNE 2011 • Simon C. Y. Wong

reforming corporate boards article, directors should act like owners, Governance

Why is it that despite all the corporate-governance reforms undertaken over the past two decades, many boards failed the test of the financial crisis so badly? In North America and Europe, for example, boards of financial institutions that failed to check management’s aggressive forays into US subprime mortgages saw their firms decimated during the 2008–09 economic meltdown. Indeed, the European Commission, the US Congress, and others found serious deficiencies in the way boards, particularly at financial institutions, guided strategy, oversaw risk management, structured executive pay, managed succession planning, and carried out other essential tasks.1 But it’s a sure bet that most of these boards would argue—and demonstrate—that they had best-practice structures and processes in place.

The answer, I believe, after years of examining and advising scores of boards, is that such best practice isn’t good enough, even if your board is stacked with highly qualified members. Without the right human dynamics—a collaborative CEO and directors who think like owners and guard their authority—there will be little constructive challenge between independent directors and management, no matter how good a board’s processes are. As a result, the board’s contribution to the company’s fortunes is likely to fall short of what it could and should be. Deficiencies in boardroom dynamics are a concern also for executives who are not directors but report to them, because it makes it harder for those executives to develop healthy and productive relationships with their boards. What’s more, for executives who aspire to serve on boards one day, it’s essential to learn the importance of the right human dynamics and what it means to be a good corporate director.

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