Category Archives: Customer Service
Can You Predict The Future?
12 Little Words That Will Help You Predict the Future written by Cliff Ennico It’s a rough economy out there, but even scarier than the persistent threats of recession; deflation; countries defaulting on their debt; government’s inability to balance the … Continue reading
Filed under business, Best Practices, Customer Service, learning, adult learning, government, economics
Where Does Your Marketing Start?
At our firm, we are knee-deep in a couple of really fascinating marketing projects right now and, as usual, every client situation still presents opportunities to learn even though I have been working in marketing for close to 20 years. … Continue reading
Filed under Best Practices, Boards, business, Clarity, collaborate, communication, Customer Service, marketing, social marketing
I Love Mondays
And I love Wizard of Ads guru Roy H. Williams for his brilliant insights on marketing and human behavior. From Roy, here is this week’s Monday Morning Memo: Relevance, Real-evance, Relate-evence Relevance has always been an important part of effective … Continue reading
Filed under advertising, Best Practices, business, Clarity, communication, Customer Service, marketing, philosophy
Changing Your Negative To A Positive
Can Your Negative Actually be a Positive? Some very smart thinking from the SoundAdvice newsletter and Michelle@clearskyradio.com “Once consumers have perceptions about you or your business, positive or negative, changing those perceptions can be a monumental task. A marketing consultant … Continue reading
Filed under advertising, business, Customer Service, EWI, sales, Uncategorized
Forbes: The New Entrepreneurs
Cool! Check out these 16 under-age entrepreneurs as compiled by Forbes: http://www.forbes.com/2011/05/05/grade-school-entrepreneurs.html
Do You Have Bad Client Radar?
Interesting article from Cliff Ennico: “What can I do to weed out my bad clients and focus all my attention on clients that are worth having?” There is no law I’m aware of saying you must take every client who … Continue reading
Filed under Best Practices, business, business law, Clarity, Customer Service, marketing, sales, Uncategorized
Building A Life
The Carpenter’s House ================================================================= An elderly carpenter was ready to retire. He told his employer-contractor of his plans to leave the house building business and live a more leisurely life with his wife enjoying his extended family. He would miss … Continue reading
Finding Unexpected Heart Under the Hood
I have long been a fan (and client) of the Harold’s Auto Service team. As a single woman for many years, I have counted on Harold’s Auto to take care of the several cars, all different makes and models, that … Continue reading
Filed under advertising, Best Practices, business, Clarity, community, Customer Service, humanity, marketing, newsletter, philosophy, Uncategorized
Are You Feeling Appreciated?
Meaning is the new money. We all need a sense of purpose in our lives. Continue reading
New Year, Timeless Perspective
As we welcome 2011, it seems that everyone I talk to is reflecting, evaluating, and of course setting the course for this new year, and there have been some valuable insights come out of those discussions. For example, one of … Continue reading
